Return and Refund Policy
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). We will refund the amount within 7 working days to the original method of payment.
In any case you should require the order you placed to be cancelled, please e-mail us at firstname.lastname@example.org or call us on 1800 200 2171 or you can directly cancel the order by logging in to your account in dottstore.com . You can only cancel the order before the order has been dispatched. Cancellation requests received after the order has been dispatched will be dealt on case by case basis.